Vebrone Holdings, operating as SellThinker (“SellThinker”, “we”, “us”, or “our”), provides conversational-intelligence tools for businesses using Instagram and WhatsApp. This Privacy Policy explains how we collect, use, store, share, and delete information when you use SellThinker or connect a Meta business account to our service.
When you create or administer a SellThinker account, we may collect:
When an authorised business user connects an Instagram or WhatsApp business account, we collect only the information available through the Meta permissions and APIs that the user authorises. This may include:
We do not collect or store your Instagram, Facebook, or WhatsApp password.
If you connect Shopify or WooCommerce, we collect store catalogue data: product titles, descriptions, variants, prices, stock levels, images, and tags.
If you submit an audit request, contact support, or upload files to SellThinker, we collect the information and materials you provide. These materials may contain information relating to your customers.
We may collect information about how SellThinker is used, including IP address, device and browser information, pages or features used, timestamps, error logs, and performance information.
We use information only as necessary to operate, secure, support, and improve SellThinker and the features requested by the connected business. This includes:
We do not sell, rent, license, or use Meta-derived data for advertising.
We do not use Meta-derived data to create general consumer profiles, target advertisements, or provide services to unrelated businesses.
SellThinker may use AI tools to analyse business conversations and generate features such as summaries, tags, lead scores, priority rankings, insights, and suggested replies.
SellThinker sends selected conversation content to DeepSeek models through OpenRouter, only where necessary to deliver a feature requested by the connected business. We send only what each feature needs. For classification, that is the last five messages, each cut to 500 characters, plus photo descriptions and your shop’s cue vocabulary. For drafted replies, it is the last five messages, your shop facts, product names, price, and stock. Photos are sent to the model only if you turn on photo reading, which is off by default. OpenRouter requests are sent with data collection turned off.
We do not use Meta-derived conversation data to train SellThinker’s own general-purpose AI models.
AI-generated outputs are associated with the relevant business account and are treated as confidential business data. Businesses remain responsible for reviewing any suggested reply or recommendation before using it.
Learning is per shop. When you correct a classification, accept a suggested rule, or confirm a product match, the change applies to your shop only. A shop’s learned phrases can only nudge a score, within fixed limits.
We also produce aggregate benchmarks across shops, such as combined counts and timings, shown only to SellThinker staff. A benchmark is produced only when at least five shops are included, and it contains no buyer names, messages, or contact details. Shops are included by default. You can opt out in Settings > Privacy, and an opted-out shop is excluded from benchmarks.
We share information only in the following limited circumstances:
The service providers we currently use are:
Service providers may access information only to perform services for SellThinker and must protect it from unauthorised use or disclosure.
SellThinker staff may read conversation content only for support and review. Each staff read is logged with a written reason. Buyer text in the review queue is clipped and visible for a session of up to two hours.
SellThinker accesses Meta platform data only through authorised Meta APIs and only after an authorised user connects the relevant business account.
We use Meta-derived data solely to provide and maintain the SellThinker features requested by that business, and to produce the aggregate benchmarks described in section 3A. We do not:
Meta’s own terms and privacy policies govern the use of Meta platforms. Disconnecting an integration stops future access through that connection but does not automatically delete data already held by SellThinker; deletion is handled as described below.
We store data using cloud infrastructure and take reasonable technical and organisational measures to protect it, including access controls, encryption in transit, encrypted storage for sensitive information, logging, and restricted access by authorised personnel.
No method of transmission or storage is completely secure. If we identify a security incident affecting information under our control, we will investigate, contain it, and take appropriate steps in accordance with applicable requirements.
We retain information only for as long as necessary to provide SellThinker, maintain security, resolve disputes, and meet legal obligations.
You may:
Businesses using SellThinker are responsible for providing appropriate notices to their own customers regarding their collection and use of customer communications.
To request deletion of information associated with a Meta-connected account, email info@sellthinker.com with the subject line “Meta Data Deletion Request” and include the business name and connected account details.
We may request reasonable information to verify the request. We will confirm receipt and process verified requests as described in this Privacy Policy.
Our Meta Data Deletion Instructions URL is: https://sellthinker.com/privacy-policy#data-deletion
SellThinker is designed for businesses and is not intended for individuals under 18 years of age. We do not knowingly create accounts for children. If you believe a child has provided personal information directly to SellThinker, contact us at info@sellthinker.com.
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy with a revised “Last Updated” date and, where appropriate, provide additional notice.
If you have questions, requests, or complaints about this Privacy Policy, contact:
Vebrone Holdings / SellThinker
Grievance Officer: Raghav Vashisht, Co-Founder
Email: info@sellthinker.com
Address: SCO 12, F Block, Aero City, Mohali City Centre, District SAS Nagar, Mohali, Punjab, India