Get complete analytics and a full report of your chat sales.
Every buying chat ends up closed, saved or lost. SellThinker counts what happened, shows why sales slipped, and links you straight to the chats and screens where you can fix it.
What makes SellThinker different
Switch between Today, Week and Month. Today updates live as chats close. Weekly reports are saved every Monday morning and monthly ones on the 1st, in your timezone, and you can step back through past periods.
See how many chats closed, how many quiet buyers came back and bought, and how many said no. A chat that only went quiet isn't counted as lost, and each number is compared with the period before.
Buyers who went quiet are grouped by cause, like a missed question, price talk, an unpaid link, a delivery worry or a trust doubt, and each cause points to the place you fix it.
Sales are valued at your catalog prices and marked as an estimate, never as money received, because SellThinker never sees your payments. Below about 20 sales chats, it tells you it's too early instead of guessing.
Seven views of your chat sales
Each one answers a single question, and each says what it found in plain words.
Closed, saved and lost, when you sold, your buyer funnel from new chat to paid, and one thing SellThinker noticed.
Your median first reply, how many chats you answered within an hour, how many never got an answer, and how reply speed lines up with closing.
A week-by-time-of-day grid of when buyers write and when you close, so you can see where the two don't meet.
What buyers asked about but didn't buy, and the words they used that match nothing in your catalog, with a fix one tap away.
Your repeat buyers and the ones slipping away, once you have four weeks of history.
Every buyer who went quiet, grouped by why, from missed questions to delivery worries.
How your chats were sorted into sales, business, support and personal, and what buyers asked about over the last eight weeks.
How it works
Reports are worked out on their own and saved once, so a finished week's numbers never change.
Today's closes, saved buyers and losses update as chats close.
Every Monday morning, last week's report is saved in your timezone and compared with the week before.
On the 1st, the month's report adds week-by-week trends and a full products table.
What changes for you
- Know how your week went in a minute.
- Fix the leak that happens most, not the one you remember.
- See next week whether the fix worked.
FAQs
Is this a reporting dashboard?+
No. It answers three questions: what closed, what slipped and why, and where to act next. Numbers link to the chats or screen where you fix them.
How soon does it work?+
Today's numbers start straight away. History needs about 20 scored sales chats, a pattern needs at least 3 examples, and the Buyers view needs four weeks of history.
Do I get the report by email?+
No. Reports live in SellThinker, so they're there whenever you open Insights. The weekly report is ready every Monday morning, and the monthly one on the 1st.
Does it show money?+
Only as an estimate. Sales are valued at your catalog prices and clearly marked as an estimate, because SellThinker never sees your payments.
Who can see Insights?+
Owners and admins, plus anyone you give access to.
Ready to see SellThinker on your inbox?
Connect your chats today. Your first priority list is waiting tomorrow morning.