Recover leads before they're cold.

A buyer asks the price, then stops replying. SellThinker spots the silence, shows the most likely reason, and drafts a follow-up that fits it while they're still deciding. You choose whether to send it.

Recovery

app.sellthinker.com/recovery

Recovery 11All reasons ▾Intel

Chase▾LeadQuietWhyAt stakeBest move

Act now

0FNFarah N.3dPrice talk$152She priced a bundle. No bundle promo exists yet. Worth creating one?

0DWDana W.3dPrice talk$118Wool Coat is down to 3 in stock. Scarcity beats a discount here.

0CBChris B.4dLink unpaid$96Link sent Monday, still unpaid. A short "the link still works" note beats a discount.

0MLMarcus L.3dMissed question$84His sizing question was never answered. A plain reply beats any discount.

0NHNina H.4dMissed question$75She asked the price. The Floral Wrap Dress has none set. Fix the listing, then reply.

0BKBen K.3dDate passed$68Said “payday Friday”. That's tomorrow. A light nudge tonight lands first.

Still warm

0EVElle V.7dPrice talk$160$160 basket going cold. One strong last-chance offer left before she's gone.

0SGSofia G.5dDrifted$79SUNNY15 (15% off Dresses) goes live Jul 10. Snooze her until it starts.

0OTOmar T.6dDrifted$24Cold signals and $24 at stake. Probably not worth a chase.

Fading

0GPGrace P.12dDrifted$92Past your let-go point. Send one last-chance offer or release her.

0LMLeo M.9dTrust doubt$32Asked if the leather is real, then went quiet. Answer that plainly, or let go.

Sofia snoozed · back Jul 10, when SUNNY15 startsUndo

Omar → let-go pile. Kept 90 days, never messaged without you.Undo

Lead file‹1 / 11›×

Farah N.●●●Hot

Chase 98?Worth chasing: 98 of 100Heat 98 · hot buyer · price talk · 3d quiet− 0 · no follow-ups sent yet · each one takes 8 offThe list sorts by this. When chats open, how many follow-ups, and when to let go: Settings → Recovery rules.3d quiet

$152At stake

Farah

Love the linen blazer. Does it work with the leather belt?

Mon

You

Great pairing. They're $128 and $28.

Mon

Farah

Any deal if I take both?

Mon

High intent. Priced a blazer + belt bundle, no reply since.

◷ Act within 5 days. Then it usually goes cold.

Your moveShe priced a bundle. No bundle promo exists yet. Worth creating one?

“Hi Farah, blazer + belt comes to $152. Want me to set that up before the blazer sells down?”

Open chat →Add to today's queue✓ In today's queueNothing sends itself. Review and send from the chat.

ProductLinen Blazer$128 · 14 in stockOpen →

PromoNo promo on this productCreate one in CatalogCreate →

Snooze ▾Let go↑ ↓ next lead

Lead file‹8 / 11›×

Sofia G.●●○Warm

Chase 67?5d quiet

$79At stake

Sofia

Is the satin slip dress lined?

Sun

You

Fully lined. Falls just below the knee.

Sun

Sofia

So pretty 😍 saving this for later

Sun

Liked and asked about the slip dress. No purchase signal since.

◷ Act within 2 days. Then Instagram closes it.

Your moveSUNNY15 (15% off Dresses) goes live Jul 10. Snooze her until it starts.

“Hi Sofia, that slip dress you saved is 15% off from Jul 10. Want me to remind you when it starts?”

Open chat →Add to today's queue✓ In today's queueNothing sends itself. Review and send from the chat.

ProductSatin Slip Dress$79 · 6 in stockOpen →

PromoSUNNY15 · 15% offScheduled · starts Jul 10Open →

Snooze ▾Let go↑ ↓ next lead

Lead file‹8 / 10›×

Omar T.●○○Cold

Chase 37?6d quiet

$24At stake

Omar

Nice, might get one sometime

Sat

Browsing language only. No size, no price talk.

◷ Act within 2 days. Then it usually goes cold.

Your moveCold signals and $24 at stake. Probably not worth a chase.

“Hey Omar, the canvas tote's still here when you want it.”

Open chat →Add to today's queue✓ In today's queueNothing sends itself. Review and send from the chat.

ProductCanvas Tote$24 · 22 in stockOpen →

PromoNo promo on this productCreate one in CatalogCreate →

Snooze ▾Let go↑ ↓ next lead

Recovery intel×

Why buyers go quiet

Price talk3

Missed question2

Link unpaid2

Trust doubt1

Fit doubt1

Saved, week by week

Jun 84 · $1.2k−5

Jun 155 · $1.5k−4

Jun 226 · $1.9k−4

Jun 298 · $2.4k−3

What lands

TimingNudges sent 7–9pm (the buyer's evening) recovered 2.3× more than morning sends.

PromosBACK10 was offered 6× and brought 2 buyers back ($172). SUNNY15 goes live Jul 10.

191 chats read today$0 at stake8 saved this wk · $2.4k3 slipped73% win rate⏾ snoozed 1let-go pile 2Rules 3 · 8 · 12

✦Quiet isn't lost · yet

11 buyers went quiet. Ranked by who's worth chasing first.

What makes SellThinker different

Custom recovery for each reason

A price worry, a delivery question, not sure they can trust you, trouble paying. SellThinker analyses why each lead dropped off and gives you a next step built for that reason.

Timed to your shop

It starts from the usual pace for your kind of shop. After 30 replies from 10 of your buyers, it switches to your own buyers' rhythm, and shows you which one it's using.

Knows when to stop

Instagram and WhatsApp limit when and how a business can message a buyer. SellThinker knows those messaging windows and template limits, and won't suggest a direct reply once a window has closed. It also stops suggesting after two follow-ups.

Snooze for the right day

Restock next week? Snooze the buyer until then, and they come back to your list when you have a real reason to write.

How it works

Lead recovery pulls chat data from your unified inbox to find the best opportunities that can still be turned into sales.

Spot

Every hour, SellThinker checks for buyers who went quiet.

Explain

Each one gets a likely reason, based on how long they have been quiet and what was said in the chat.

Suggest

You get a drafted follow-up that fits the reason. Edit it, send it, or skip it.

What changes for you

Fewer buyers lost to a silence you didn't notice.
No more awkward “just checking in” messages.
Your buyers feel remembered, not chased.
See how many quiet buyers came back each week.

FAQs

Will I bother buyers with too many messages?+

No. After two follow-ups, SellThinker stops suggesting more, unless the buyer writes again.

Can I write my own message?+

Of course. The draft is a starting point. Change it, or write your own.

What if they've bought somewhere else?+

If a buyer says they've bought elsewhere, the chat is marked lost and they're left alone.

Does anything send automatically?+

No. Every follow-up stays a draft until you send it.

Works with

Lead scoring

Hot, warm or cold, and why.

Sales stages

Where every chat stands, from browsing to paid.

Integrations

Works with the apps and store you already use.

Ready to see SellThinker on your inbox?

Connect your chats today. Your first priority list is waiting tomorrow morning.

Try the free audit